TREEfool products are protected from manufacture defects for 1 year after purchase date. If you run into a problem such as stitches ripping or joints breaking due to a defect in the manufacturing process TREEfool will either fix or replace the product at our discretion.
If you purchase a portaledge from TREEfool we will work hard to make sure that we can help you in any way that we can. Did you drop your portaledge off the top of a redwood tree? Send us a message and we will help you fix your product at a discounted price or hook you up with some cheap replacement parts as needed. If you manage to not drop your portaledge off the top of a redwood tree it should last you for many years to come!
Returns will be accepted within 30 days after you recieve your product. If you setup your portaledge and decide that you don’t like it you can send it back for a full refund minus the shipping cost.